Can I remove the heatsink/heatspreader?
How do I determine if my RAM is defective?
It would be best if each module is tested individually, in order to produce conclusive results.
If none or all modules produce errors, please contact our tech support with details and we will do our best to help you. (firstname.lastname@example.org)
I want to install more memory, in addition to my existing memory kit. What are my options?
By mixing memory kits, there may be compatibility issues such as unable to boot or unable to operate at rated specifications.
Each of our memory kits are thoroughly tested to ensure compatibility within each memory kit. And because we have not tested our memory kit with your existing memory kit, we cannot guarantee compatibility when multiple kits are used.
What is a safe DRAM voltage?
Standard DDR3 memory voltage is 1.50V.
Low voltage DDR3 is at 1.35V.
Ultra-low voltage DDR3 is at 1.25V.
When overclocking, DDR3 memory voltage can be set up to 1.65V.
Standard DDR4 memory voltage is 1.20V.
When overclocking, DDR4 memory voltage can be set up to 1.35V; or if at DDR4-4133MHz or above, then the rated memory voltage may be up to 1.40V.
In general, voltage above the rated memory kit specifications may damage the memory modules over time. Please also keep in mind that higher voltage means more heat, and excessive heat will shorten the lifespan of the memory modules.
Why is my memory kit only operating at 1333MHz or 1600MHz?
If on an AMD platform, please make sure DOCP or XMP-equivalent is enabled.
If XMP or XMP-equivalent does not work as intended or is not available, please manually tweak the BIOS settings for the following four settings according to the information on the warranty sticker or package:
CL Timing (tCL-tRCD-tRP-tRAS)
Make sure to Save and then Quit/Exit!
Does ZION make ECC memory modules?
What does “CL 9-9-9-24-2N” mean?
The four numbers represent the values of each type of latency, and are listed as “tCL-tRCD-tRP-tRAS”.
The fifth number represents “Command Rate”, which in this case, has a value of 2. Sometimes, this fifth number may not be listed, but our default setting for the Command Rate value is “2”.
I just installed ZION memory into my system. Why doesn’t it boot?
2) Clear the BIOS settings by using the “clear CMOS” jumper/button on the motherboard. Or you may disconnect the power cord and remove the round lithium battery from the motherboard, wait 60 seconds, then put the battery back on the motherboard and reconnect the power cord.
3) Update the motherboard BIOS to the latest version.
4) Check the memory modules with a memory testing software, such as Memtest86+ or Windows Memory Diagnostic.
What is XMP? DOCP?
DOCP is similar to XMP but developed for use on AMD platforms